Anomali End-of-Life (EOL) Policy
This document presents Anomali’s End-Of-Life Policy (“EOL”) (“Policy”). See the end of this document for a list of defined terms.
Anomali products reach EOL for a variety of reasons, including, without limitation, technology innovation, new software updates and market demands. This is part of any technology product’s lifecycle and Anomali tries to reduce associated friction for our customers and partners with respect to the EOL transition and migration to the most recent releases from the Anomali line of products.
Software products:
For SaaS Products (Cloud services) the following End-Of-Life policy applies:
Anomali offers ThreatStream as a Software-as -a-Service (SaaS) product. The platform is continuously evolving and is supported continuously. Anomali commits to support functionality on the SaaS platform on an ongoing basis.
For Non-SaaS products the following End-Of-Life policy applies:
Anomali offers a range of non-SaaS products which are covered in this policy. As of the date above, these products are:
- Anomali OnPrem
- Anomali AirGap
- Anomali Integrator
- Anomali Match
- These products follow the a-1 support policy, that means the current major release ('a') and the previous major release ('a-1') are supported. For example: If the current GA Release is v7.x, Anomali will also support v6.x as the latest previous release.
- Only the most recent minor releases associated with the major releases are supported. For example: Current GA Release is v7.1, Anomali will also support v6.7; where both are the most recent minor releases.
- Anomali will provide technical support for software products for a period of 2 years from the General Availability date of the application or product, for both major and minor releases or the current and previous major releases - whichever is later.
- Anomali Support will mandate that customers upgrade to the most recent Minor or Patch release of a particular product line in order to improve technical issue response and efficiency. This will typically be done depending on the nature of the technical issue encountered and / or any number of other environmental issues which could limit Anomali’s ability to provide the level of support our customers expect.
- Customers must upgrade to the latest release version in order to receive the latest features and improvements.
Exceptions:
To accommodate Customer’s exceptional circumstances, Anomali may agree to alternate timelines with Customer. In such cases, the timelines agreed upon by Anomali will govern over this Policy.
Key Terms:
- GA Release: The version of the Software that is subject to General Availability.
- General Availability: Anomali makes the Software (as defined in the End User License Agreement) generally available to its end users. The date that the Software becomes generally available to the public is the General Availability date
- End-of-Life: The last day that a product will be supported by Anomali. For SaaS products, the last day before the cloud service would be shutdown.
- Major release: Where each release includes three numbers (a.b.c): The “a” represents a major feature release, and includes products launched for the first time; additionally, significant new functionality or major architectural changes to an application or platform.
- Minor release: The “b” in the a.b.c nomenclature above represents a minor feature release, which usually includes small features added to an application or platform to enhance or extend capabilities, improve usability and serviceability, or improve the user experience.
- Patch release: The “c” in the a.b.c nomenclature above represents a patch release, which primarily includes bug fixes and limited feature enhancements.
- Extended support: Anomali may at its discretion offer extended support for products that fall outside of the above Support policy. The level of support provided will depend on a number of factors. Anomali does not guarantee Extended support on any of its products.
Anomali may update this policy at any time.
Last updated on 10/22/2021
